online contracts

online contracts

Welcome to Iron Mountain’s Online Contracts page, which provides links to Iron Mountain’s Iron Cloud Services Agreement and the associated Service Level Agreement & Service Level Objectives; Iron Mountain’s Framework Agreement for Managed Services (FAMS) and associated Service Specific Terms and Conditions (SSTC); and Iron Mountain Data Center Acceptable Use Policy and Rules & Regulations. These documents contain the terms and conditions that certain Iron Mountain services are licensed under, as specified in your Schedule. Please refer to your Schedule to determine which documents apply.

These documents are provided for your viewing convenience. Please click on the applicable link to open the document in PDF form for viewing or printing. By signing a Schedule that references a document found on this page, you accept the terms and conditions therein with respect to the services provided under the Schedule. The version of the document that exists on the date that you sign the Schedule will constitute the terms applicable to your agreement with Iron Mountain.

Certain customers may have signed a Schedule that references a previous version of an Iron Mountain contract. Please refer to the “Previous Versions” section below to find these documents.


Iron Cloud Services Agreement

Iron Cloud Services Agreement
Service Level Agreement & Service Level Objectives

Framework Agreement for Managed Services (FAMS) and Associated Service Specific Terms and Conditions (SSTCs)

Iron Mountain Framework Agreement for Managed Services (FAMS)
*Service Specific Terms and Conditions (SSTCs)

*The SSTCs only apply when specified on your Schedule. The SSTCs do not apply when the Iron Cloud Services Agreement is the governing agreement for your Schedule.

Iron Mountain Data Centers

Acceptable Use Policy (AUP)
Iron Mountain Data Center Rules & Regulations
Related Data Center Services Rider
Cross Connect Rate Card
Smart Hands Rate Card

Previous Versions

(only applicable for existing customers)

Managed Services Customer Agreement (US)
Managed Services Customer Agreement (Canada)
Master Software and Services Agreement (US)
Master Software and Services Agreement (Canada)